Due to our production backlog and computer conversion, stock items are currently not eligible for same-day shipping. We apologize for any inconvenience this may cause and appreciate your understanding during this time. Stock items will ship within three business days until further notice. Please note that estimated delivery dates are running about a week behind schedule, but we are catching up week by week. Thank you for your patience and continued support.
Hoover & Strong has been refining precious metals for over a century and we pride ourselves on utilizing environmentally-friendly refining techniques that always exceed federal, state and local environmental regulations. When you refine with Hoover & Strong, you are helping to protect our planet. All refined metals are recycled into our Harmony brand of 100% recycled mill and jewelry products.
Hoover & Strong Fair Market Assessment
We will offer you our Fair Market Assessment* of your scrap material less a 10% processing charge (20% processing charge for silver).
*Our assessment is based on metal markets in conjunction with the quantity and quality of your material and analytical criteria. Markets are set on the day your refining is received. Gold, silver, platinum and palladium are payable at 100% of London PM Fix.
The method of shipping is up to your own discretion. The majority of our shipments are received through the post office by registered or insured mail.
PACKAGING YOUR SCRAP You may ship your dental scrap to us in an envelope or a shipping box of your choice. YOU MUST INCLUDE a completed Refining Chain of Custody Form with your shipment. If you are unable to print the form, please include a letter with a contact name, company name, address, etc. You MUST include all the same information that is requested on the Refining Chain of Custody Form. This information will help expedite the processing of your shipment through our Refining Department.
PLEASE FOLLOW THESE GUIDELINES: Double plastic bag and seal your material securely. Place into a secure box along with the Refining Chain of Custody Form, or include a letter with all pertinent information (Make a copy of either for your records). Label the outside of your box clearly with your name and address. Address your shipment to: Hoover & Strong, 10700 Trade Rd., N. Chesterfield, VA 23236. No need to mark the package to anyone's attention. All packages come to our refining division. Drop into the mail.
If you use our FREE Shipping Label, stick the shipping label on the outside of your package and leave it with your FedEx driver or drop-off point.
FOR QUALIFYING CUSTOMERS: If you live in the continental United States, you qualify for FREE FedEx 2Day® Shipping for refining of your clean gold, platinum and palladium scrap. (Free shipping does NOT apply to silver scrap)
IMPORTANT NOTES: Free FedEx 2Day® Shipping is limited to $25 per package. The customer will incur charges for shipping charges over $25 per package and/or karat scrap sent that is less than 1oz. Free FedEx 2Day® Shipping is insured for $15,000 per package. In the event of loss, claims compensation is limited to 75% of customer estimated value. For high value packages ($15,000+), please contact customer service for an insured overnight label.
Refining with Hoover & Strong allows you to quickly and easily exchange your precious metal scrap for payment in cash or bullion and coins. It’s risk-free and your satisfaction is guaranteed. Send us your old jewelry scrap and start enjoying your cash or bullion today!
Payment Within 48 Hours! Upon the arrival of your shipment, your scrap will be logged in to our Refining Department and processed. Once processed, we'll send you a check within 48 hours!
It is our goal to recover the highest possible amount of gold, silver, platinum and palladium from your scrap material. Our leading-edge laboratory offers a variety of analytical techniques that are capable of detecting even the smallest amounts of precious metals.
After your bullion has been weighed, drill samples are taken from each end and fire assayed in duplicate to determine the precious metal content. The results of the assays must agree. If they do not, the bar is remelted to ensure that it is homogeneous and then resampled and reassayed.
GOT GOLD? Identify your precious metal items by looking for hallmarks.
A hallmark is a marking on a piece of jewelry that guarantees a minimum percentage of gold, silver, platinum or palladium present in the item. When looking at your jewelry, if it is a gold, silver, platinum or palladium alloy then a hallmark will always be present, usually somewhere where it will not be visible when worn. This can be the inside face of a ring, inside a locket or on the clasp of a chain.
A REFINING CHAIN OF CUSTODY FORM must be filled out and enclosed with your refining material to ensure we process your lot accurately. We ask that you complete the AML (Anti Money Laundering) portion of the form, but if you prefer not to do that, you must complete and submit the AML FORM.