Due to our production backlog and computer conversion, stock items are currently not eligible for same-day shipping. We apologize for any inconvenience this may cause and appreciate your understanding during this time. Stock items will ship within three business days until further notice. Please note that estimated delivery dates are running about a week behind schedule, but we are catching up week by week. Thank you for your patience and continued support.
You can be confident that you will get the best return on your scrap by refining with Hoover & Strong. Our REFINING SETTLEMENT REPORT includes a photo of your shipped scrap and an easy to read calculation of your return.
Choose one of two convenient ways to receive settlement for your precious metal scrap. We are committed to providing the best service with the highest returns when entrusted with your refining.
ONE
If you use findings or mill products, take advantage of this option for even greater savings! Use your credit to purchase any of the quality products we offer with an additional 1% cash discount.
You may also opt to get your return in the form of fine gold bullion, coin, or grain. We treat your refining like cash, so either way, you will receive a 1% cash discount.
TWO
If it’s money you want, it’s money you’ll get! The quickest way to receive payment is through our FREE ACH option.
Please include your bank information on the Chain of Custody Form.
ACH Electronic Payment - No Minimum, No Charge First Class Mail - No Charge FedEx AM - Next Day - $25 FedEx PM - Next Day - $20 FedEx 2 Day - $15 Express Mail - $25
Note: Prices above are subject to change based on zip code.
*The First Class Mail option above is subject to USPS service. There is a $30 stop-payment fee to re-issue a check prior to 10 business days from date issued. If time is of the essence, ACH or FedEx is strongly suggested.
IMPORTANT NOTES: • Free FedEx 2Day® Shipping is limited to $25 per package. • The customer will incur charges for shipping charges over $25 per package and/or karat scrap sent that yields less than 1oz of Fine Gold, Platinum or Palladium. • Free FedEx 2Day® Shipping is insured for $15,000 per package. • In the event of loss, claims compensation is limited to 75% of customer estimated value. • For high value packages ($15,000+), please contact customer service for an insured overnight label. • We do not offer free shipping on silver scrap.
Please follow these packaging guidelines:
• Double plastic bag and seal your material securely. • Place into a secure box with a completed REFINING CHAIN OF CUSTODY FORM, including AML info, or include a letter with all pertinent information (Make a copy for your records) • Label the outside of your box clearly with your name and address or use the FREE downloadable shipping label from our website. • Mark "RUSH" on the OUTSIDE of the BOX for RUSH SERVICE if needed (sweeps excluded). Address your shipment to: Hoover & Strong, Attn: Jay, 10700 Trade Rd., North Chesterfield, VA 23236. • Drop into the mail or take to FedEx/UPS dropoff location.
If you use our FREE SHIPPING LABEL, tape the shipping label on the outside of your package and leave it with your FedEx driver or drop-off point. Make sure to notate the tracking # or make a copy of the label for your records.